Submitting a Technology Help Desk Ticket

The Technology Help Desk will be closed during the summer from May 31st to August 19th. It will open back up on August 22rd.

Welcome to the Technology Help Desk

Welcome to the Jefferson County Schools Help Desk! Our skilled technicians are standing by to help with questions about software like Canvas and to support your hardware concerns on any device issued by Jefferson County Schools. Staff members are encouraged to continue to place help desk tickets in the ticket system at the link below. To request assistance as a student or caregiver, fill out  the form at the link below or call* our hotline number, 304-728-9054, during the following times: 

  • Monday: 9 am - 11 am

  • Wednesday: 1 pm - 3 pm 

  • Friday  9 am  - 11 am

Students or staff ONLY can fill in a ticket by clicking on the link below

Submit a Help Desk Ticket here! 
Be sure to log in with Microsoft 365 credentials
If your child cannot submit their own ticket, feel free to complete the action for them with their credentials.

*Please note: Help Desk phone calls may be recorded or monitored for quality assurance.